At YTL, we strive towards being a trust-based organisation that upholds and advocates the highest ethical, sustainable and responsible business practices by:
- Delivering sustainable growth through effective risk management and compliance.
- Enhancing responsible supply chain and procurement processes.
- Advocating responsible stewardship of resources, products and services.
- Investing in sustainable solutions and innovations.
- Providing a seamless customer experience to meet customers' needs sustainably.
Risk Management, Ethics and Compliance
As we further expand our businesses, we recognise increased regulatory exposure and jurisdiction risks that follow and hence the need to further enhance our risk management and business strategies. We have robust risk management practices and internal controls in place, covering financial, operational and compliance controls - designed to minimise the likelihood of fraud and error, and to manage the risk of failure to achieve business objectives.
Sustainable Supply Chains
Recognising the significance of responsible and sustainable supply chains, we have woven sustainability considerations into every aspect of our supply chain management processes, from supplier selection to registration, risk assessment, operational control and evaluating economic, social and environmental impacts. We strive to source locally whenever possible, which allows us to support local suppliers, foster employment opportunities, drive domestic economic growth and reduce transportation-related emissions.
Responsible Stewardship or Products and Services
YTL Group is committed to delivering sustainable products and services whilst minimising any potential negative safety, health and environmental impacts throughout entire life cycles. We constantly enhance our products and services according to or beyond customers' expectations and promote growth in our core business with the use of leading-edge technology and innovative solutions.
Innovation for Sustainable Solutions
At YTL Group, we constantly improve our offerings to ensure our businesses can meet evolving customer needs, adapt to new technologies and stay ahead of competitors whilst minimising environmental impacts and increasing resource efficiency. By embracing innovation, we can offer higher value to customers and develop new solutions that anticipate future demands, thus positioning ourselves as industry leaders whilst ensuring sustained success.
Customer Satisfaction
At YTL Group, customer satisfaction is the foundation of our sustainability journey and a critical element of our business strategy. It encompasses consistent dedication to meeting and exceeding the expectations of our valued customers, which drives our competitive advantage in the market. We manage customer engagement from the ground up, enabling us to gain profound insights that help us constantly improve customer relations with both existing and new customers.